Shipping policy
Last updated: April 15, 2026
Thank you for shopping with Lirosia. We are committed to processing and shipping your order as quickly and reliably as possible. Please read this Shipping Policy carefully before placing your order.
Order Processing
Orders are typically processed within 1–5 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
If there is a significant delay in processing your order, we may contact you using the email address provided at checkout.
Shipping Times
We offer free shipping on all orders.
Once your order has been processed and shipped, estimated delivery times are typically:
Standard Shipping: 7–14 business days after shipment
These delivery estimates apply to U.S. orders and may also vary for international orders depending on the destination, local carrier operations, and customs processing.
Please note that delivery timeframes are estimates only and are not guaranteed. Shipping times may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.
Lirosia is not responsible for shipping delays caused by carriers, customs, or other circumstances beyond our reasonable control.
International Shipping
Lirosia ships worldwide, with a primary focus on the United States.
For international orders, delivery times may vary depending on the destination country and local customs procedures.
Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by the destination country, unless otherwise stated at checkout.
Customers are also responsible for ensuring that the products ordered can be legally imported into their destination country. Lirosia is not responsible for orders delayed, refused, returned, or seized by customs.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear after your order has been shipped.
If you do not receive tracking details within a reasonable period after your shipping confirmation, please contact us at support@lirosia.com.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us at support@lirosia.com within 24 hours of placing your order. We will do our best to update the address before the order is processed.
Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply before the order can be reshipped.
Lost, Stolen, or Delayed Packages
If your order appears to be significantly delayed beyond the estimated delivery window, please contact us and we will do our best to assist you in investigating the issue with the carrier.
If a package is confirmed lost in transit, we may, at our discretion, offer a replacement or other appropriate resolution after reviewing the shipment status and carrier information.
If a package is marked as delivered by the carrier but you have not received it, please first check around your delivery location, with neighbors, household members, or building management, and contact the carrier directly for more information.
Lirosia is not automatically responsible for packages marked as delivered by the carrier, but we will do our best to help you investigate the issue.
Damaged Packages
If your order arrives damaged, please contact us at support@lirosia.com within 48 hours of delivery.
To help us review the issue, please include your order number and clear photos of the damaged product and packaging.
We may offer a replacement, refund, or other appropriate resolution depending on the circumstances.
Shipping Restrictions
We reserve the right to limit or refuse shipment to certain locations, products, or orders where shipping is not possible, prohibited, or commercially unreasonable.
If we are unable to ship your order after it has been placed, we will contact you using the information provided at checkout.
Returns and Refunds
For information about returns, exchanges, and refunds, please refer to our Refund Policy available on our website.
Contact Us
If you have any questions or concerns about your order, please don’t hesitate to contact our customer service team at support@lirosia.com. We’re here to help!